Privacy Policy

1. Who We Are

Savi Coliving is operated by Steve Haynes, located in Naquera, Valencia, Spain. We provide coliving accommodation and community services for founders, creatives, and remote workers. For any privacy-related inquiries, contact us at hola@savicoliving.com.

2. What Data We Collect

We collect the following categories of personal data:

• Application data: Name, email address, phone number, profession, and any information you provide in your application.
• Contract data: Identity documents, billing address, and payment details required for your stay.
• Usage data: Pages visited, device information, and interaction data (only with your consent via cookies).
• Communication data: Messages sent via WhatsApp, email, or contact forms.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent: For analytics cookies and marketing communications. You can withdraw consent at any time.
• Contract: To process your application, manage your stay, and handle payments.
• Legitimate interest: To improve our services, ensure security, and respond to inquiries.

4. How We Use Your Data

• Processing and reviewing your application
• Managing bookings and generating contracts
• Communicating about your stay and community events
• Improving our website and services (with consent)
• Complying with legal obligations

5. Third-Party Services

We use the following third-party services, which only receive data after your consent:

• Google Analytics 4: Website analytics (data processed in the EU/US under Standard Contractual Clauses).
• PostHog: Product analytics and session recording (US-based, with SCCs).
• Google Apps Script: For processing contact form submissions and contract generation.

6. Data Retention

We retain application data for up to 24 months after your inquiry. Guest data is retained for the duration of your stay plus 5 years for legal and tax obligations. Analytics data is automatically anonymised after 14 months. You may request deletion at any time.

7. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest.
• Withdraw consent: At any time, without affecting prior processing.

To exercise these rights, email hola@savicoliving.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact

For any questions about this privacy policy or your personal data, contact us at:
Email: hola@savicoliving.com
WhatsApp: +34 632 62 80 51
Address: Naquera, Valencia, Spain